Terms & Conditions

Welcome to Katch! These Terms and Conditions govern your use of our website or application and the purchase of products from us. By accessing or using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transaction.

1. General Overview

These Terms and Conditions apply to all products sold by Katch through its website or mobile application.

By placing an order, you agree to be bound by these Terms and Conditions. If you disagree, please refrain from making a purchase.

Katch reserves the right to amend these terms at any time without prior notice.

The latest version will be posted on our website and will apply to all subsequent transactions.

2. Eligibility to Purchase

Customers must be at least 18 years old or have parental/guardian consent to make a purchase.

You must provide accurate personal and payment details while completing a transaction.

3. Products and Pricing

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.

Product descriptions, images, and prices are displayed as accurately as possible. However, slight variations may occur, and we are not liable for inaccuracies.

Prices are in KWD. Shipping costs are calculated at checkout and displayed before order confirmation.

4. Orders and Payment

When you place an order, you are making an offer to buy the chosen product(s). Katch reserves the right to accept or reject your order.

Orders are confirmed upon successful payment and availability of the item(s).

Payment methods accepted: [List methods, e.g., credit/debit cards, KNET, Katch wallet].

If payment is declined or fails, the order will be canceled automatically.

5. Shipping and Delivery

Katch delivers in Kuwait. Delivery timelines and charges are displayed at checkout.

The delivery dates are estimates and may change due to unexpected circumstances.

Katch is not liable for delays caused by external factors (e.g., natural disasters, courier issues).

Customers are responsible for providing accurate shipping information. Re-delivery costs due to incorrect addresses will be borne by the customer.

6. Returns, Refunds, and Exchanges

Refer to our Refund and Return Policy for detailed information on eligible returns, refunds, and exchanges.

Non-returnable items include personalized products, perishable goods, and items specified as “final sale.”

Refunds are processed within 7-10 business days after the returned product passes inspection.

7.Warranties and Liability

Products may be covered by manufacturer warranties. Refer to the product description for warranty details.

Katch is not liable for: Misuse or improper handling of products, damages caused by third-party services or unauthorized repairs.

To the maximum extent permitted by law, Katch’s liability is limited to the value of the product purchased.

8.Promotions and Discounts

Promotions, discounts, and coupon codes are subject to specific terms and cannot be combined unless stated otherwise.

Katch reserves the right to modify or cancel promotional offers at any time without notice.

9.Intellectual Property

All content on the Katch website, including images, text, logos, and graphics, is the property of Katch or its licensors and is protected under intellectual property laws.

Unauthorized use of our content is prohibited.

10. Privacy Policy

Katch respects your privacy and is committed to protecting your personal data. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.

11. Governing Law

These Terms and Conditions are governed by the laws of Kuwait.

Any disputes arising from these Terms and Conditions shall be resolved exclusively in the courts of Kuwait.

12. Customer Support

For any queries or concerns, you can reach us via:

Email:operations@katchkw.com
WhatApp:+965 9753 6944
Live Chat:Available during business hours.

13. Acceptance of Terms

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.