A: Katch is an e-commerce platform offering a wide range of products, including electronics, home appliances, clothing apparel, mobile accessories, home essentials, gifting items, and more.
Q: How can I create an account on Katch?
A: Click on the 'Sign Up' button on the homepage or on our app, fill in your details (name, email, password), and verify your email to activate your account.
Q: Can I shop without creating an account?
A: No, you can not place an order as a guest. Please create an account on the application that allows you to track orders, save addresses, and access exclusive deals.
2. Orders & Payments
Q: How do I place an order?
A: Browse through our products, select the desired item, add it to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order.
Q: What payment methods do you accept?
A: We accept credit/debit cards, KNET, Katch wallet, and Cash on Delivery.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled before they are dispatched. Please contact our customer support team for assistance.
Q: How will I know if my order is confirmed?
A: Order confirmation can be checked on the application. The seller will confirm the order within 24 hours.
3. Shipping & Delivery
Q: What are the delivery charges?
A: Delivery charges vary based on the location, weight, and size of the package, which will be displayed on the checkout page.
Q: How long will it take for my order to arrive?
A: Standard delivery takes 3-7 business days. Delivery times may vary based on location and product availability.
Q: How can I track my order?
A: Once your order is shipped, you will receive a notification on our app where you can track your order. You may also contact our customer support.
Q: Do you offer international shipping?
A: No, we do not offer international shipping at the moment.
4. Returns & Refunds
Q: What is your return policy?
A: Products can be returned within 15 days of delivery if they meet our return criteria (Please refer to our Returns and Refund policy). Certain items like perishable goods, personalized products, and undergarments are non-returnable.
Q: How do I initiate a return?
A: To initiate a return, contact our customer support team.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after the returned product passes our quality inspection.
5. Product Information
Q: Can I exchange a product?
A: Yes, exchanges are allowed for size, color, or product variations, subject to stock availability.
Q: Are the product images accurate?
A: We strive to provide accurate images and descriptions. However, slight differences may arise as a result of lighting conditions or screen configurations.
Q: How do I know if a product is in stock?
A: Product availability is displayed on the product page. If an item is out of stock, you can contact our customer support to know when it becomes available.
Q: Do you offer warranties on electronics and appliances?
A: Yes, most electronics and appliances come with a manufacturer’s warranty. Warranty details are listed on the product page.
6. Promotions & Discounts
Q: How can I find discounts and offers?
A: Check our homepage for ongoing promotions, exclusive deals, and follow us on social media for updates.
Q: Can I use multiple coupons on one order?
A: No, only one coupon code can be applied per order.
7. Security & Privacy
Q: Is it safe to shop on Katch?
A: Yes, we use secure payment gateways and encryption to protect your personal and financial information.
Q: What do you do with my personal information?
A: We only use your information to process orders and improve your shopping experience. Refer to our Privacy Policy for more details.
