Privacy Policy

At Katch, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

Full Name
Email Address
Phone Number
Shipping and Billing Address
Payment Information (credit/debit card details, payment processor data)

1.2 Non-Personal Information

Browser and Device Information
IP Address
Location Data (if enabled)
Browsing Behavior (pages visited, time spent on site)

1.3 Information Collected Automatically

Cookies and Similar Technologies
Log Files
Analytics Tools

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Communicate with you about your orders, promotions, and updates.
Improve our website, services, and user experience.
Prevent fraud, unauthorized transactions, and other illegal activities.
Comply with legal and regulatory obligations.

3. How We Share Your Information

3.1 Service Providers

Third-party companies that help us operate our business, such as payment processors, delivery partners, and IT support.

3.2 Legal Obligations

If required by law or in response to valid legal requests, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files stored on your device to enhance your browsing experience.

4.2 How We Use Cookies

Remember your preferences and login details.
Provide personalized product recommendations.
Track website performance and visitor behavior.

4.3 Managing Cookies

You can disable cookies in your browser settings, but doing so may affect your experience on our website.

5. Data Security

We implement robust security measures to protect your data, including:

Encryption of sensitive information during transmission.
Secure payment gateways for transactions.
Regular monitoring of our systems for vulnerabilities.
While we strive to safeguard your data, no system can be 100% secure. You are responsible for keeping your account credentials confidential.

6. Your Rights

6.1 Access and Update

You can access and update your account information by logging into your profile.

6.2 Data Portability

Request a copy of your data in a portable format by contacting our support team.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. International Users

If you are accessing our website from outside Kuwait, please note that your data will be processed in accordance with local laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy:

Email: support@katch.comWhatsApp: +965 9753 6944